FAQ

FREQUENTLY ASKED QUESTIONS

We have tried to answered some of the most common questions you may have. If you have a question that isn’t covered below, please Contact Us – we are happy to assist you!

NEW SHOP

We carry and will only carry brands that share our vision on combining aesthetics, quality and sustainability. The brands we currently offer are ones we have have for our own kids and thus, we can attest to the quality and durability. We also do lots of research about our partners’ commitment to sustainability and ethical practices.

We are starting small because we really want to get this right. A big part of our Philosopy is being very selective and mindful about what we sell – keeping in mind our mission of closing the loop. Over-consumption and disposable fashion are what got us here and we are committed to be part of the solution. If you know of brands and makers that may be a good fit for us, please send them our way – info@kloopkids.com.

PRE-LOVED SHOP

As we start on this exciting journey, our initial Pre-loved inventory are outgrown items from our own kids and a small circle of friends who have great taste and share our standards on quality. In the future, we hope to have our Pre-loved Shop stocked with beautiful clothing from our community and new clothes on further loops from our New Shop.

That said, as we build our inventory, we are buying Pre-loved clothing from quality brands so if you have some to sell, please reach out to us: info@kloopkids.com.

Our promise to you: we will never sell something to you that we aren’t happy to buy for our own kids. Majority of our items are “like new” or “gently used” and on every product page, there is a clear description of the condition – Item Condition explains this in more detail. We also take photos of the items ourselves to show the actual condition they are in (no stock photography). When you buy from us, there will be no surprises (except for good ones!)

We ask our sellers to wash the clothes before they send them to us (this increases their Pay-out because what we save in time & resources, we can pass on to them). We do wash clothes if necessary and/or steam clean them (a gentle but powerful way to remove bacteria and allergens). Despite this, we advise you to wash them before they are worn, as you would when buying from a traditional shop.

SELLING TO US

For a minimum of 10 items to sell, we will pay for shipping. Please visit our Sell to Us page for more details including how we calculate Pay-out.

Please check out our Pay-out Calculation page for the transparent way we calculate Pay-out. We are a business that aims to do well by doing good and for us to do this, we need to support the business model. You will, of course, get more if you sell your items by yourself in peer-to-peer marketplaces which can arguably be time-consuming so our objective is to help parents who prefer a more convenient way to sell their kids’ clothes and make a bit of money in the process.

We buy/exchange ALL items (New & Pre-loved) bought from us. We are confident that with normal wear and proper care, these items should hold up well enough to be passed on. If the items are damaged (ripped, heavily stained, etc.) making them unsuitable for re-sale, you are welcome to send them back to us (along with qualified items to sell) – we will upcycle and donate appropriately so they don’t end up in the trash. We will not be able to give you cash or store credit for these items but you will get 5% off your next purchase as a symbolic token.

Yes, we buy gently-used clothes (no underwear) and shoes from quality brands that share our vision. We don’t have an exhaustive list but we buy mid to premium-tier brands that are produced with the intention to last vs. disposable fashion. We unfortunately don’t buy items from big fast fashion brands like H&M, Zara, C&A, etc. 

If you have some to sell, please check out our Sell to Us page for more info including an idea on our Pay-out.